I have used all versions of the html editor since the 2005 version without any problems. Since installing the 2008 version I am unable to open the editor once I have closed the program without restarting my computer.

When I start up my computer I can open the html editor and use it just fine. Once I close the program and try to start it again I get a windows message stating CoffeeCup HTML Editor has encountered a problem and needs to close. I also get an error message stating Runtime error 217 at 004107EA

I uninstalled the editor, downloaded cclean and ran it, reinstalled the editor and tried it again. The same thing is happening.

I use the editor many times a day for my website (Fell2Earth.com), now I have to leave the editor open minimized to use it more than once without restarting my machine.

Any suggestions?

Tom

Are you on XP or Vista? Do you have any firewall or anti-virus applications running? Are you running as an administrator or restricted user? When you installed the 2008 version did you install over 2007 or uninstall the '07 first and then installed the '08 version?

I am running XP with Norton 360 version 2 with a firewall. I installed version 2008 over version 2007.

Tom

Ok, that could be one of the problems. I would suggest you uninstall both versions, reboot and make sure there are no files left. Also check your control panel add/remove and make sure there are no duplicates. Then re-install.

Also, make sure norton 360 is not preventing the editor from accessing your system.

I'm having the same problem and have the same setup. Any luck yet?

Anytime you get a update software from CoffeeCup. You must un-install the old software first. Then install the new updated software. Have to try and remember that for the future.


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