I haven't had access to my LockBox for a long time. I'm pretty sure I remember the user name but I cannot figure out what PW I used. When you click on the "Forgot Your Password" link, a dialog message comes up instructing you to send an e-mail to customercare@coffeecup.com with the subject "Coffeecup LockBox lost password request" and we'll assist you further.

I did... and got a very nice message that that option was no longer supported and to try http://www.coffeecup.com/help/. I've searched and cannot find anything in the LockBox forum that helps.

If anyone can assist, I'd greatly appreciate it.

Are you asking for help accessing your Lockbox database or how to download the software? These are two different things.

If the password to access Lockbox, that we cannot help with. That information is encrypted and if you lost it, you will not be able to get into it.

If you need to download the software, do that here at https://www.coffeecup.com/help/myproducts/

I don't want to give you a definitive "you outta luck" but if you open up a support ticket with the link your account, your support room in the menu above there is a chance, slim one, but a chance.

Scott beat me to the punch.. I swear he types with all fingers and toes.