Here's what's happening to me, I guess I'm just bad at knowing the right way to ask, better with visuals.
http://www.trumpetflowers.com/coffeecup/shop.htm

Please somebody come along and rescue me.

Is anyone going to give me support, or is this a 123.00 dollar shebang?

Were users just like you. I'm only making suggestions based on what I have experience with on my own shop.
I would open a support topic. I bet the CC gurus can help because you can give them more details securely instead of posting server passwords and usernames here.
https://www.coffeecup.com/help/myroom/opentopic/

Thanks Eric. They are not helping, and not answering their phones, even changing the pre-recorded messages, I guess afraid to talk with me. Now that they know my phone number, they will not answer me. And I'm sure the ADMIN will delete this post as soon as it's spotted.
am unhappy with this product at this time, and 122,. bucks and change a lot for nothing. Again, thanks for you trying to help.
And where's Scott with all the bright help after I opened a support ticket???

So, what's the right path?

Gene, you are getting responses in your support tickets in under 10 minutes. This is not a Live Chat. I have asked you for the same information 3 times now. The longer you take to give us the information you need, the longer it will take to help you out.

Also, do you really think we took time out of our day to change the phone answering machine message? Really?