I think that is a given with anything in life. If you cannot articulate what you want to say, stay out of the forums

I am not a bit poster in the forums, I think this is my second one, but I have been reading them for a while now. I guess I am just a person that if I don't have any thing say, why post. I just never understand why people like to vent in forums. If you are unhappy with something, just go someplace else.

Like my mother says, if you don't like what is on TV, change the channel...

You'd best not read the eBay stores forum. One thread concerning the economy is up to more than 2,000 posts. I save my really good stuff for my sallycp blog.

I agree with Tom.Some of the other cart solutions also have good help systems and forums, but unless folks are prepared to learn some of the programming language and spend time to assimilate the technical knowledge required to optimise their full potential, many would find them extremely hard going. Cart Creator lets folks with zero technical skill get their wares up on the net very quickly. For many small enterprises where time is a precious commodity, that is a massive bonus.

If I had had that many beers I would be lying dead in a gutter somewhere after all this time. More than a little slack has been cut here I assure you.

I have invested in coffee cup by buying various of there other products, in anticipation of putting them to good use and then implementing them with the pro version. I have also recommend coffeecup software to many other who have bought on my recommendations. So I count this as investment in the company.
Yes I have had use of the software, but they were bought on the understanding that pro would be at a reduced price for loyal customers, and was coming SOON.
I have been very loyal, but can no longer afford to wait around month, after month, after month. The last update many months ago being that the manual was being written. That's going to be some manual.

So no I am not just complaining and should wait. I have waited well beyond a reasonable period and have to move on elsewhere as coffecup can not provide the promised software that would have met my requirements.

I am sure it will be good, but I can no longer afford to wait around and I have lost all faith in coffee cup.

Nigel, in my opinion, you have raised some valid points that apply equally to several of us here on the forum.

Frankly, the "Now we're completing the manual" story has worn rather thin after 5 months. While I can't claim to know all the inner workings of CC and its software development process, I can apply some logic:

1) Did the creation of SCC Pro require a complete, from-the-ground rewrite of SCC, SCD or SCD Pro? Highly unlikely.

2) Did the creation of SCC Pro require that the documentation for all of the aforementioned programs to be rewritten, starting with a blank page? Highly unlikely.

Belying, perhaps, the extent to which the existing code and documentation has been modified in preparation for release, I believe that we will observe that the greatest proportion of the functionality of the programs remains the same as it was prior to the upgrade to "Pro". Therefore, it should follow that a significant portion of the documentation should also remain unchanged or be minimally modified. This suggests that documentation updates should have been ongoing contemporaneously with the development of the added and modified features. At the very least, the explanatory portions of the new functionality could have been drafted, leaving the fine detail to the phase that we're supposedly in now.

My personal OPINION is that a late-discovered bug or inadequacy has surfaced and it has proven difficult to correct, despite the 'code freeze' announced in March.


In my mind, it's not so much an issue of faith, as I don't place faith in software companies. But CC's credibility has taken a big hit, in my estimation.

I liked the way Macecraft kept customers informed (warts and all) right through the process with the major upgrade of jv16 power tools 2010 this was over many months after the expected release date.

They found problems which were corrected and then tested with the help of beta testers throughout.

The finished software (which did need a few small tweaks after release) was excellent.

I trust C.C. Creator Pro will be worth the wait, it would have just been nice to know a few more details of when and why.

Or, really casting about, could the delay be a copyright or patent issue?

I don't know the reasons but If they are doing this way, it is for sure they need to do, nobody can afford loosing customers or potential customers due to a superficial reason. Only professional and serious people act this way. They don't advance any date anymore because they do not want to fail.
This is what I think and the reason i will keep waiting.

If you are a web developer and you have been promising your clients an enhanced product at some later stage, then I can understand all the frustration at the delays especially for those developers that have clients 'on their backs' about this issue. Likewise if you are a shop owner, it is rapidly approaching the busiest trading quarter of the year and shop owners need to get products up like now, so that the search engines pick them up in plenty of time.

I don't think that any reasonable person would (or could) deny the fact that the delayed release has cost people money, but that has included Coffeecup themselves of course, who won't make a dime until the product is actually put out for sale. Having said all that though, it does make me wonder why folks bought a 'minivan' in the first place, if what they needed was a 'mid range van or a truck'?

I can sympathize with retailers who need this program to create their store because they aren't web designers. I cannot sympathize with web designers who need this program because they promised clients things that they can not produce. That, my friends, is the pot calling the kettle black.