Unable to get shop uploaded- Help...

Mar 13th, 2014 at 05:50 PM
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Carlos Regueira
Registered User
252 posts

hosting provider is HostGator which is what I have and remote folder /home/minerva/public_html/shop/

I have been with hostgator for a while now a few months and I have alwats used public_html/shop and it always worked right.

Under server I have 50.87.144.51 I also have tried minerva-gallery.com

Protocol - HTTP, standard port is 80

port 80

You are all doing awesome! Thank you! I hope I can get to the bottom of this soon. I have a lot I need to change and fix. Thanks again!





Carlos Regueira - https://minerva-gallery.com
Mar 13th, 2014 at 05:59 PM
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SadDuck
Ambassador
2,958 posts

Use Free FTP and log onto your server. Look at your /shop folder. Check the 'permissions' is set to 705. Check the folders under that are 705 or 777. Let me know what you find. If they are not set to 705, set them to 705.
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https://sadduck.com
Mar 13th, 2014 at 06:02 PM
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Carlos Regueira
Registered User
252 posts

I am not to fond of the free ftp can I do this on Cpanel? If so where exactly can I find this folder? I checked under shop folder but there are many options.
Carlos Regueira - https://minerva-gallery.com
Mar 13th, 2014 at 06:05 PM
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SadDuck
Ambassador
2,958 posts

I don't use a cpanel. Sorry. You have filezilla, or any other FTP client. Easiest way to look at your server. If not, then you'll just have to look around cpanel until you finder file/folder permissions and see what they are set at.

Someone familiar with cpanel may chime in here.

EDIT: Read this... http://www.siteground.com/tutorials/cpanel/file_permissions.htm
Graphics for the web, email, blogs and more!
-------------------------------------
https://sadduck.com
Mar 13th, 2014 at 06:09 PM
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Carlos Regueira
Registered User
252 posts

well I know how to search it but I need to know where exactly it is. When you search for it in FTP how do you find it exactly?

the folders I see under shop folder is

ccdata
css
images
js
project_files
Carlos Regueira - https://minerva-gallery.com
Mar 13th, 2014 at 06:20 PM
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SadDuck
Ambassador
2,958 posts

And what are the folder permissions set at? If you are in free FTP they should be on the right. Just highlight a folder and right-click. Come down to 'Change permissions' and it'll show you what they are set at.
Graphics for the web, email, blogs and more!
-------------------------------------
https://sadduck.com
Mar 13th, 2014 at 06:30 PM
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Carlos Regueira
Registered User
252 posts

It seems to be 755

see attached screenshot
Attachments:
Carlos Regueira - https://minerva-gallery.com
Mar 13th, 2014 at 06:33 PM
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SadDuck
Ambassador
2,958 posts

Well, that should work. All sub-folders the same?

It's almost got to be a 'permission' problem I would think. It created the folders, just didn't upload any of the files. You said the program showed them uploading, then complete, but they are not there. Got to be some setting on your server.
Graphics for the web, email, blogs and more!
-------------------------------------
https://sadduck.com
Mar 13th, 2014 at 06:49 PM
User 2147626 Photo

SadDuck
Ambassador
2,958 posts

Okay, read this... http://www.siteground.com/tutorials/cpanel/file_manager.htm

Use your cpanel file manager to upload to your web root. Let me know what happens.

Set your permissions to 705.
Graphics for the web, email, blogs and more!
-------------------------------------
https://sadduck.com
Mar 13th, 2014 at 06:58 PM
User 612667 Photo

Carlos Regueira
Registered User
252 posts

I actually tried this last night. You actually have to select each file one by one to do this which I did and took me about an hour to do and it did not work. I do not think it is an accurate way to do it because if you happen to miss a file out of the 100s of files the shop will not work and you have to navigate to each folder to upload one by one.
Carlos Regueira - https://minerva-gallery.com

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