403 Forbidden error

Jul 7th, 2010 at 05:51 AM
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John Jones
Registered User
7 posts

I'm recieving the error message 403 forbidden error.
This has only happened recently and seems to be intermittent.

URL = http://allergy-health-testing.co.uk/
Version= 3.7 Shopping Cart Creator Registered.

Apache mod_fcgid/2.3.5 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 Server at allergy-health-testing.co.uk Port 80

Any help would be much appreciated we were looking a getting this shop live soon. :D Thanks.
Jul 7th, 2010 at 08:10 AM
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Scott Swedorski
VP of Software Development
0 posts

Hi John

If you go back into Shopping Cart Creator > Your Shop > Server What path did you enter in for the Remote Folder?
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Jul 7th, 2010 at 09:08 AM
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John Jones
Registered User
7 posts

The FTP account is setup to /public_html and I have left the remote folder empty within the program.
Jul 7th, 2010 at 09:11 AM
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Scott Swedorski
VP of Software Development
0 posts

John Jones wrote:
The FTP account is setup to /public_html and I have left the remote folder empty within the program.

You can't leave it empty. You should then put in a / for the server root folder if you are defaulted automatically to public_html
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Jul 7th, 2010 at 09:16 AM
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John Jones
Registered User
7 posts

Scott,

Thank you for the help.

This is correct, current has " / " and has fully uploaded but the problem still exisits.
We are still getting the same message, the program automatically put root " / " in.
Jul 7th, 2010 at 09:18 AM
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Scott Swedorski
VP of Software Development
0 posts

John Jones wrote:
Scott,

Thank you for the help.

This is correct, current has " / " and has fully uploaded but the problem still exisits.
We are still getting the same message, the program automatically put root " / " in.

I would then suggest you open a support ticket so our techs can look into this for you. If you can also provide us with FTP access, that would help too.
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Jul 7th, 2010 at 09:19 AM
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John Jones
Registered User
7 posts

No problem will do. :D
Jul 7th, 2010 at 10:01 AM
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Kim
Ambassador
2,649 posts

John,

You might want to try in your remote folder /public_html/ (has / at the end)

It works for my situation, maybe mine is different than yours :)

If all fails, I know that CC support will get you what you need. They are great,

Kim

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