I use Google Checkout as my payment processor. I have had a couple customers in Canada tell me they cannot complete an order online. In researching the solution on Google's site I found the following:
The following describes the "...merchant does not ship to..." error message:
In SCC I have set up a flat-rate shipping method for orders being sent to Canada. It appears, however, that more is needed. Apparently SCC needs to pass information along to Google specifying shipping options other than the default shipping restrictions.
Please advise.
By default, Google Checkout Merchants can only accept orders delivered to their account's country. Customers of US merchants can only provide delivery addresses within the US, and customers of UK merchants can only choose a UK delivery address. Otherwise, the error message "...merchant does not ship to..." will be displayed.
The following describes the "...merchant does not ship to..." error message:
This message will appear if your buyer tries to ship to an area you haven't specified in your XML. If you don't set shipping specifications, Google Checkout will default your shipping restrictions to the country associated with your account. For example, if your account is associated with the United States, your default shipping restriction will be all 50 states.
In SCC I have set up a flat-rate shipping method for orders being sent to Canada. It appears, however, that more is needed. Apparently SCC needs to pass information along to Google specifying shipping options other than the default shipping restrictions.
Please advise.
I don't like the way SCC handles PayPal orders (after payment customers are returned to the View Cart page, which I think causes confusion) and wish to avoid using PayPal with SCC. (I do, however, use PayPal with another shopping cart program to process sales of electronic books.)
Has anyone else had a similar experience with using Google Checkout? Any ideas or suggestions?
