PayPal Checkout Image and Chrome -...

User 103173 Photo


VP of Software Development
0 posts

Cia wrote:
Sorry, I don't mean to be obtuse. But it says "Return to the Shop" but when you click it, you are *still* in the cart, not the shop. So what am I missing?

That cart is part of your shop. By clicking that button, you are "returning to your shop". I think you are over thinking that button text. ;)
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
User 102697 Photo


Registered User
12 posts

Not me. This is what my two testers told me. They ordered one item, got sent to the cart, then wanted to go back to order another item and, logically, they assumed that "Return to the Shop" would take them there. It didn't.

That's a flimsy excuse, Scott. One is already *in* the cart. Why would one click a link to return there? Especially when that link says "Return to the Shop"???

Don't insult me by telling me I'm overthinking this. If you can't make me understand it, and I can set up a Zen Cart for God's sake, how are my customers supposed to figure it out?
User 103173 Photo


VP of Software Development
0 posts

Cia wrote:
Not me. This is what my two testers told me. They ordered one item, got sent to the cart, then wanted to go back to order another item and, logically, they assumed that "Return to the Shop" would take them there. It didn't.

That's a flimsy excuse, Scott. One is already *in* the cart. Why would one click a link to return there? Especially when that link says "Return to the Shop"???

Don't insult me by telling me I'm overthinking this. If you can't make me understand it, and I can set up a Zen Cart for God's sake, how are my customers supposed to figure it out?

It is not a "flimsy excuse". There is actually logic to it. ;)

Let's say you started to checkout and you noticed you entered in the wrong quantity for an item or maybe you really didn't want that second item. That button takes you back to the cart so you can make changes and then checkout again. You are assuming that all customers want to purchase more items from your shop when instead they may want to make a modification to their purchase selections. Of course we are assuming that they do want to make modifications and not additions. ;)

I will be happy to share your comments with the development team though. Maybe someday we can make it a setting in the software.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
User 187934 Photo


Senior Advisor
20,244 posts

Maybe this will help you Cia.:)
http://www.coffeecup.com/forums/shoppin … post172015
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
User 102697 Photo


Registered User
12 posts

Scott, I do appreciate that you are trying to help me. However, you are not hearing what I'm saying to you: the customer is ALREADY in the cart when they are given the choice of clicking the "Return to the Shop" button. Therefore, the button is either redundant, or should actually do what it says and take someone back to where they can choose additional items.

Eric, thank you!
User 187934 Photo


Senior Advisor
20,244 posts

I'm not sure what it will do when coming from PayPal as I never tested for that. I put the workaround together to get users back to the page they came from within the shop.:)
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
User 103173 Photo


VP of Software Development
0 posts

Cia wrote:
Scott, I do appreciate that you are trying to help me. However, you are not hearing what I'm saying to you: the customer is ALREADY in the cart when they are given the choice of clicking the "Return to the Shop" button. Therefore, the button is either redundant, or should actually do what it says and take someone back to where they can choose additional items.

Eric, thank you!

It all comes down to one issue. What URL should the "Return to Shop" take you to?

There really are just 3 choices:

1. Takes you to the cart.php page so that you can make modifications to what you wanted to buy
2. Takes you to the shop home since that is the main page for your shop
3. Takes you to the categories page as that is where all your products are.

These are 3 perfectly valid choices You may not like 1 & 2, but I can guarantee you there are others who do like #1 & #2. Personally to me, the only choice I would ever use is #1. To me, that is the most logical place to be.

Maybe someday we can make it a setting in the software. If you follow Eric's suggestion, it looks like you can work around it.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
User 187934 Photo


Senior Advisor
20,244 posts

I would agree with Scott though. Comes down to what each user needs. Some shops might be a one shot deal and the user may want to redirect back to a thank you page.:)
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
User 102697 Photo


Registered User
12 posts

Okay, I hear what you are saying, guys. But wouldn't it make more sense then to rename the button to something like "Modify the cart"? Because to me, and I'm sure others, "Return to the Store" means "Return to shopping".

One last question: in Eric's workaround, item #3, there is no actual viewcart.php (unless I'm just not finding it). Does the script get added to cart.php?

Thanks again, to both of you, for your assistance.
User 103173 Photo


VP of Software Development
0 posts

Cia wrote:
Okay, I hear what you are saying, guys. But wouldn't it make more sense then to rename the button to something like "Modify the cart"? Because to me, and I'm sure others, "Return to the Store" means "Return to shopping".

One last question: in Eric's workaround, item #3, there is no actual viewcart.php (unless I'm just not finding it). Does the script get added to cart.php?

Thanks again, to both of you, for your assistance.

PayPal delivers that text as part of their API when we connect to them. We are not dictating the wording of the button at all. PayPal is.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.

Have something to add? We’d love to hear it!
You must have an account to participate. Please Sign In Here, then join the conversation.