I worked with the ipower company and they did all they seem to be able to do and the site still won't keep the products in the cart.
http://stagetricks.com/shop
This is the converstion with my server:

"According to the software specs:
"When I try to add a product to my cart, nothing happens.
This issue is caused when your Web server isn’t properly configured to handle sessions. Sessions are how PHP remembers important information such as what a customer puts in their cart, subtotals, totals, etc. Some server administrators elect to turn sessions off by default, but will enable them upon request.
Please contact your Web server administrator and ask them to enable PHP sessions for your Website, and then try to use your shopping cart again."
09/04/2010 11:59 AM EDT Ian Sutz contacted IPOWER
Customer Quote:

I deleted one of my shops, but I still have two:
www.stagetricks.com/shop
www.stagetricks.com/wholesale
09/06/2010 7:59 AM EDT Updated Ticket: Work in Progress
09/09/2010 2:38 PM EDT Resolved
09/09/2010 2:43 PM EDT Updated Ticket: Work in Progress
09/09/2010 2:45 PM EDT IPOWER contacted Ian Sutz (Resolved)
Comment:

Hello,

We have enabled the session path in 'php.ini' file. Also, when tried to add a product, session files are created within /cgi-bin/temp directory. Please verify this from your end.

The cart still won't work. Its been months

PHP Sessions are not enabled on your server. You will need to contact your hosting provider to fix that.

http://stagetricks.com/shop/ccdata/php/servertest.php

Scott, I did, they said they enable the sessions.
Didn'y you read the conversation I included between my hosting prvider and me?
It worked last year for a while. They can't seem to resolve this. Can you tell me what they should do??

They may have said they are enabled, but if you go to that link I posted in my last message, you can see they are not.

http://stagetricks.com/shop/ccdata/php/servertest.php

I have run that test as well, I know it shows failed. I need to tell them what they need to do. They tell me its the software problem, and keep telling me to contact you.
I don't know how to get to get thru to them.
Do you think that I need to re-upoad the files?

I will tell them again to enable the php sessions, but these convesrations keep going in a loop with you and them each passing the buck.

There is no passing of the "buck" at all here. That PHP test script is all you need to show them to prove it is not working. It specifically looks to make sure that PHP is installed and PHP Sessions are enabled.

Until that script says this:



It is out of our control to fix it.

They still insist that it is enabled.
They gave me a link that I do not understand.

This is the specs page:
http://stagetr1.ipower.com/phpinfo.php
I don't understand any of it.

http://stagetricks.com/wholesale
This cart records one item in the cart, then when the cart is viewed the item dissappears.
If I press a second item, the cart refreshes and only indicates one item. Then that still cannot proceed..

A change of hosting provider might be in order.

Well apparently they have no idea what they are talking about because it is clearly not enabled.

http://stagetricks.com/shop/ccdata/php/servertest.php

There really is nothing we can do on our side until they fix it. I agree with Tom. If they cannot fix such a simple thing, they are not worthy of your business.