I'm using the latest version of Site Designer Version 5.0, Build 3517 (still haven't seen a change log for it) and if I work with it more than an hour or so, it begins to get very slow to respond. I've also noticed that if I leave it open and come back to it after a couple of hours it is totally unresponsive and I have to do a force quit. Is anyone else having this sort of issues? I'm on a Mac M1 mini with 16Gb of memory and and plenty of storage. This is happening no matter which site I edit. The only way to get it working properly again is to quit the program and restart. No other program I own acts this way on this Mac. Any ideas?

I've not noticed any slowing down while working in SD5 build 3517 in Windows 11. I used to find what I thought was slowness/halting at times until I realised that Auto Backup (Action > Preferences) was doing its stuff but gave no message or signal to say it was happening. I therefore keep Auto Backup turned off and save manually at regular convenient intervals.

To test whether leaving a project file open and unused for two hours causes any problems in Windows I've just loaded an old 18MB project file. I intend to report what happens when I return to it in two or more hours time.

Frank

Hi John,

I have alerted the CC folks to your post. If you don't get a reply here, I'd recommend that you open a support ticket.

As a Windows user, I do experience that SD gets somewhat slower if I have been working, say more than 3 hours, but I have never had to do a force quit, even though I have sometimes had the program open for much longer while I've been doing other things, not on the PC. When I get back to the machine and wake it up, SD is 'alive' again instantly.

Yes
Here I get that on a pc a lot sometimes not even when it's been open too long, I have to do a forced shut down, and recently whilst working merrily away all of a sudden it just goes blank, white screen I can't close it the menu links still work but nothing happens
I have managed to capture the freezing on video a couple of times now and have sent them to the CC Team, it seems they haven't been able to sort it out as yet or discover the reason, but good to know it is also occuring on a MAC also.

I shall be awaiting with baited breath any positive solution or explanations from CC to be honest it got to the point at one stage I seriously considered stopping using SD
W

I can confirm that after more than 3 hours with the project open there is no problem. SD is still active, and not stuck or slow.

Frank

I can confirm
It happened again 10 minutes ago
SD new project not even 1 page finished about 1.5 hours into the build.

Hey, this sounds a bit like 'my dad is stronger than yours!'

Just to throw in some other variables: The space still available on the harddisk, the kind of harddisk (SDD or 'traditional'), the amount of RAM, the processor speed, how many other apps are running etc etc., if the internet is relevant, then the internet speed...

The Coffee Cup Gurus already have that Information

Drive C:
Description Local Fixed Disk
Compressed No
File System NTFS
Size 83.87 GB (90,056,765,440 bytes)
Free Space 10.93 GB (11,735,285,760 bytes)
Volume Name Windows-SSD
Volume Serial Number 540E66EB

Drive D:
Description Local Fixed Disk
Compressed No
File System NTFS
Size 391.82 GB (420,713,906,176 bytes)
Free Space 342.74 GB (368,015,450,112 bytes)
Volume Name Data
Volume Serial Number 90D8FAE4

OS Name Microsoft Windows 11
Version 10.0.22000 Build 22000
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer LENOVO
System Model 82C6
System Type x64-based PC
System SKU LENOVO_MT_82C6_BU_idea_FM_V14-ADA
Processor AMD Athlon Gold 3150U with Radeon Graphics, 2400 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date LENOVO E8CN34WW, 28/04/2022
SMBIOS Version 3.1
Embedded Controller Version 1.34
BIOS Mode UEFI
BaseBoard Manufacturer LENOVO
BaseBoard Product LNVNB161216
BaseBoard Version SDK0Q55754WIN
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Hardware Abstraction Layer Version = "10.0.22000.527"
Installed Physical Memory (RAM) 32.0 GB
Page File Space 3.97 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualisation-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

I'm pretty happy that at least someone else is having similar happenings, and on a MAC to boot, I have been told that MAC never crashes or has problems.

one of the reasons I got a new pc was the thinking it was something in the old one causing it

This matter seems to affect some well-specified computers whether Windows or Mac. Hard drive space and RAM don't seem to be issues for John or Wayan.

Internet speed and most other factors external to SD (other running programs etc.) would not seem to account for deterioration over time, rather than just a problem that's there as soon as one starts the program. It doesn't seem to be linked with the increasing project size of even intensity of use, in view of
(a) John's experience after the program was idle for two hours, and
(b) the fact that closing and restarting the program apparently resolves the matter - at least until a further lapse of time.

In the above circumstances I wonder whether it relates to some specific settings in the program, such as Auto Backup. If it were just some general problem with SD, I would expect all users to be affected more or less equally.

Those seriously affected perhaps could turn on logging in Action > Preferences and provide CoffeeCup with a copy of the log file covering the time the problem occurs.

Frank