Can't log in from phone

User 2028484 Photo


Registered User
94 posts

Is anyone else having issues logging in from their phone? I can log in from my computer, but using the same e-mail address and password it won't let me log in from my phone. No other sites have this issue from my phone, so I thought I'd ask first.


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User 2147626 Photo


Ambassador
2,958 posts

I just signed in using Android phone. No problems.
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User 2028484 Photo


Registered User
94 posts

Yeah, this is Android phone (HTC One) too. Even when I change the password it says no, and if I keep trying it may suspend the account, so it looks like there's no way to fix this :(


You do not need a parachute to skydive. You only need a parachute to skydive twice.
User 38401 Photo


Senior Advisor
10,951 posts

try clearing your phone cache and/or saved cookies
User 122279 Photo


Senior Advisor
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I logged in with my iphone. I had to hold it in 'portrait' position, because in 'landscape I could not get past that login popup which is not scrollable.
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Inger, Norway

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User 2028484 Photo


Registered User
94 posts

Jo Ann wrote:
try clearing your phone cache and/or saved cookies
Thanks JoAnn, I tried that earlier with no joy. Keeps saying the e-mail/password is wrong, even though it's not.


You do not need a parachute to skydive. You only need a parachute to skydive twice.
User 103173 Photo


VP of Software Development
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I have no problems here in either orientation on my iPhone. Unfortunately I do not know anyone who owns an Android to test out the other issue. However I cannot see how that device would have any impact on the authentication process.
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User 122279 Photo


Senior Advisor
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Scott, I just logged on again from my iphone. Now, that I had the page open, but had been logged in somewhere else in the meantime, I had no problem holding the phone in landscape. It was my fist login with the phone that was difficult.

I can't help with an android phone, but with my android half size tablet there is no problem.
Ha en riktig god dag!
Inger, Norway

My work in progress:
Components for Site Designer and the HTML Editor: https://mock-up.coffeecup.com


User 2028484 Photo


Registered User
94 posts

Inger wrote:
It was my fist login with the phone that was difficult.


Yes, this is the first time I'm trying to log in with the phone. Maybe that has something to do with it.

I can view the page, just not log in to post from the phone.


You do not need a parachute to skydive. You only need a parachute to skydive twice.
User 38401 Photo


Senior Advisor
10,951 posts

I'm on an Android phone also and can log in regardless of orientation of the screen. First login on the phone for me and no difficulties other than getting the page to load the first time. Once the page loaded it was fine for me. Might be the browsedr maybe? Are you using a different browser than the default browser that comes with the phone? I used the default one and had no issues. I usually use Puffin and don't usually have issues with that one for logging into sites.

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