I need help. All of this is way beyond me. I have a form builder file that does not fully work. The notification email will not send though the response email does and they both come from the same email address. I asked for tech support help and they gave me the following answer. Unfortunately this is where I am lost. I don't have a clue about what any of that means.

Hello Phillip,

Looking at your settings everything looks correct. Since the form is not hosted on our servers I won't be able to track the email delivery. You'll need to contact your provider and have them pull the email logs and tell you what the delivery error is.

You might need to use the custom SMTP settings as many providers as some provider require them. Learn more about this at: https://www.coffeecup.com/help/articles … m-builder/

WAfter manually exporting your files to your server you'll need to manually edit the user.cfg.php file located with your form files. In this document you will find the following information. Edit each of the variables according to your hosting provider's requirements.

Note: While we do provide you with the ability to customize your SMTP settings, this is an unsupported feature. Any mistakes made here can and will stop your form from functioning. Be sure to review the minimum server requirements here before editing this content.

/*********************** Send Mail Configuration ****************************/

// What service is available for sending mail? Possible values are:
// - localhost [default] Server where the shop is installed, must be a Linux or Unix machine with sendmail
// - smtp A mail server of your choice that supports the standard SMTP protocol
$user_config['mailer']['service'] = 'localhost';
//$user_config['mailer']['service'] = 'smtp';

// Does the remote SMTP server need authentication?
$user_config['mailer']['smtp']['auth'] = true;
//$user_config['mailer']['smtp']['auth'] = false;

// Use this if the server needs authentication:
$user_config['mailer']['smtp']['user'] = 'name@your_domain.com';
$user_config['mailer']['smtp']['password'] = 'password';

// The address of the server
$user_config['mailer']['smtp']['host'] = 'mail.your_domain.com';
//$user_config['mailer']['smtp']['host'] = 'smtp.gmail.com';

// Connection parameters for a plain SMTP server
$user_config['mailer']['smtp']['port'] = '25';
$user_config['mailer']['smtp']['secure'] = '';

// Connection parameters for a SMTP server that supports secure connections, such as smtp.gmail.com
//$user_config['mailer']['smtp']['port'] = '465';
//$user_config['mailer']['smtp']['secure'] = 'ssl';



For Godaddy Servers:

// What service is available for sending mail? Possible values are:
// - localhost [default] Server where the shop is installed, must be a Linux or Unix machine with sendmail

// - smtp A mail server of your choice that supports the standard SMTP protocol
$user_config['mailer']['service'] = 'smtp';
//$user_config['mailer']['service'] = 'smtp';

// Does the remote SMTP server need authentication?
$user_config['mailer']['smtp']['auth'] = false;
//$user_config['mailer']['smtp']['auth'] = false;

// Use this if the server needs authentication:
$user_config['mailer']['smtp']['user'] = 'name@your_domain.com';
$user_config['mailer']['smtp']['password'] = 'password';

// The address of the server
$user_config['mailer']['smtp']['host'] = 'relay-hosting.secureserver.net';
//$user_config['mailer']['smtp']['host'] = 'smtp.gmail.com';

// Connection parameters for a plain SMTP server
$user_config['mailer']['smtp']['port'] = '25';
$user_config['mailer']['smtp']['secure'] = '';

// Connection parameters for a SMTP server that supports secure connections, such as smtp.gmail.com
//$user_config['mailer']['smtp']['port'] = '465';
//$user_config['mailer']['smtp']['secure'] = 'ssl';hen you go to that link you get this information including specific information about Go Daddy servers which is where my form is hosted on.

Who's your host Phillip?

Hi Eric,

I use GoDaddy as my hosting provider

Check out this article.
https://www.coffeecup.com/help/articles … m-builder/