OK I created several forms, from my desktop using Coffee Cup HTML editor I can launch the page click on the name of the pop-up form and the form appears in the middle of the test web page perfectly. I upload all the needed file to my web server (running PHP 7.2) click on the test page and the form that is supposed to pop-up instead opens a new page.

I checked through the web form builder forum and tried several of the fixes, but none worked for me. As I said the form works perfectly when tested using Coffee Cup HTML editor regardless of what bowser I try. But does not when launched from the web regardless of the browser, none of the browsers work and pop up the form.

I added a couple of screen shots 1 is launching the pop-up form from my desk to the other from the web site.

Lines 9 and 12 of the code of https://getcollectall.com/suggestion/suggestion.html link to
https://getcollectall.com/suggestion/co … rm_init.js and https://getcollectall.com/suggestion/th … ersion=299 .

Those items seem not to be found at those URLs. Perhaps they were uploaded to different addresses or not uploaded at all.

Frank

Thanks Frank,

I tried the following none worked, changes I made to this original code:
<script type="text/javascript" src="common/js/form_init.js" data-name=""
id="form_init_script">
</script>
<link rel="stylesheet" type="text/css" href="theme/default/css/default.css?version=299"
id="theme" />

To:
<script type="text/javascript" src="https://getcollectall.com/suggestion/common/js/form_init.js" data-name=""
id="form_init_script">
</script>
<link rel="stylesheet" type="text/css" href="https://getcollectall.com/suggestion/theme/default/css/default.css?version=299"
id="theme" />

Then to:
<a href="https://getcollectall.com/suggestion/common/js/form_init.js"></a>
<a href="https://getcollectall.com/suggestion/theme/default/css/default.css?version=299></a>

Then to:
<a href="getcollectall/suggestion/common/js/form_init.js"></a>
<a href="getcollectall/suggestion/theme/default/css/default.css?version=299></a>

Then:
<a href="suggestion/common/js/form_init.js"></a>
<a href="suggestion/theme/default/css/default.css?version=299></a>
Then this because there is no - default.css?version=299 in the default folder only – default.css
<a href="suggestion/common/js/form_init.js"></a>
<a href="suggestion/theme/default/css/default.css></a>

None worked, still no popup form.

My post was regarding two things:
(a) whether the JavaScript and CSS files mentioned had actually been uploaded to the server;
(b) if they were uploaded, were they in the positions indicated by the links?

Clicking on the links I mentioned in the source code, one shows 'not found' and the other shows 'not acceptable'.

If
(i) the matter still works locally as mentioned in the second paragraph of the first post in this thread, and
(ii) the uploaded code corresponds with the working local code, and
(iii) (a) and (b) above are satisfied (and no corruption occurred during the uploading),
I'm afraid I'll need to leave to others the solution to the problem.

It could be connected with settings on the server. I find that going to https://getcollectall.com/suggestion/ leads to a 'Forbidden' error. Perhaps the 'common' and 'theme' folders are similarly blocked, so that the links to them cannot work.

Frank

Hi John,
it looks like you're missing some files.
I would try re-exporting and uploading again. There might have been a glitch in the matrix.

OK I double checked all the folders on the server for both of the web forms I created. Every folder on the server for both forms were empty. Now I know I am not going crazy (wife might argue about that) I know I uploaded files to each folder as I created them. So I just re-uploaded all the files from my desk top to the corrsponding folder on the server and now both form pop-up as they should. I am going to watch this real closly to see if the files disappear tonight!

It happens all the time to me. I have found I had better luck if I point my tongue to the left when I upload.

Something similar happens to me too, (Not yet tried, hanging my tongue to the left ) using cc's DirecFileTransfer app. I always have to do a manual upload to the server after using DFT (which at least creates the folders, so that saves me having to do that) Even if it looks like the files are there, I have gotten into the habit now, and it only becomes a drag for me if there are a lot of files inside a lot of folders, I know of others who have similat issues,(sorry a bit late to this discussion, I only just noticed it)