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All orders placed with items for shipment will go out the following business day. You will receive an email letting you know when your order has been shipped.
This information is available on your printed receipt, as well as on the e-mail confirmation sent immediately after finalizing your purchase. If you no longer have these receipts available, please...
You can use the Forgot Password option to have a link sent to your e-mail in order to reset your password. If the e-mail account is no longer active, please contact us . In your e-mail, state...
To change your account information, log into your account , and then click on My Account . From here, you'll be able to change your account information, including your basic...
The charge you see on your account is a pre-authorized hold. Since our system has declined your card, the transaction will not post. The hold will drop off from your account according to your...
Please contact the Sales team immediately before continuing to ensure that your order has been placed successfully and we will be happy to help.
You will need to first sign in to your CoffeeCup account using the e-mail and password that were used when making your purchase. Once logged into your account, choose “Orders &...
We currently accept all major credit cards (Visa, MasterCard, Discover, AMEX) as well as our new PayPal option. Unfortunately, we do not accept direct bank transfer as form of payment at this...
If you scroll to the bottom of the CoffeeCup newsletter, you will see the following text: You can change your newsletter settings here at any time. All requests are honored but may take up...
You can find a wealth of video tutorials, Knowledgebase articles, and other helpful information in the help sections of all our software. You can reach this section by going to our site, clicking...
With a single license purchase, you can install the software on up to two computers at one time that are under your sole operation. This allows you to use the software on your home computer and...
To enable Javascript in your browser just follow the steps below: Internet Explorer Firefox Chrome Opera Safari Internet...
By default, the HTML Editor will save files in the Working folder, which is located at C:\Program Files\CoffeeCup Software\Working . However, Vista may interfere with this process, creating a...
When you first created your image map, you specified options such as map name and a default URL if a user misclicks. You can always reset these values by clicking Document menu > Map...
This can occur if you upload your pictures in ASCII mode instead of binary. To switch the transfer mode, navigate to Actions > Transfer Mode , and then select the proper mode from the list....
Java Applets are usually used to add small, interactive components or enhancements to a webpage. These may consist of buttons, scrolling text, or stock tickers, but they can also be used to...
If you experience errors uploading with Direct FTP, you may want to check the access logs on your server for any of the following FTP error codes. 500 Series: The command was not accepted...
If you're having trouble connecting, sometimes the solution is as simple as enabling Passive mode. You can find this option by navigating to File > Manage Servers and putting a checkmark...
Not only does Direct FTP have the ability to upload files, it also comes with a built-in, fully functional HTML editor. For the most part, the Editor functions just like any plain text editor,...
Sorry, the ID3v2 Tag editor is not designed to edit the tags of existing MP3 files on the hard disk.
Try disabling Passive Mode . To do this, navigate to File > Manage Servers , select the desired profile, and uncheck Passive Mode . If the program still will not connect, consult this...
There is nothing in Direct FTP that will automatically terminate the connection, but the server will usually implement some type of auto-disconnect feature for security reasons. You should contact...
This error means the Web Video Recorder does not detect the camera or capture device on your computer. Make sure that the camera or capture device is connected directly to your PC and...
At this time, there is not a tool available in Direct FTP to recover accidentally deleted files. However, if your Web hosting provider has a backup of your site, this may be possible. Contact...
If you plan to upload files containing sensitive information and would like an added level of security, you can enable this option in Direct FTP. Navigate to File > Manage Servers , click...
There are several potential reasons why you are not able to upload your webpages: You may need to upload your files to a specific subfolder on your server. To set this subfolder,...
Most likely what is happening is that you've used a non-web-safe font. ( Click here for help understanding what a web-safe font is. ) The ultimate source of the font being rendered on a web...
Follow these three steps to upload your files to your server: Step 1: Once you are connected to your server, navigate to the folder where you want to store your files. You can do this by...
If, when trying to delete certain files or folders, the icon just flashes, disconnect and then reconnect to your server and try again. If this doesn't work, you may want to contact...
Follow these steps to add a link to a downloadable document on your page. Note : This tutorial assumes you are working with Website Projects. For more information about how to use...
