In the past I had paid for the FTP program but it's not listed as one I can download. Only the webcam program is showing up. I've paid for both!

How can I rectify this?

Hello

Please e-mail customer care with all your information and someone will be able to look up your records.

Scott Swedorski
VP of Software Development

If I had their email address I would have already done that. Got it?

Our support address is http://www.coffeecup.com/help Here you can send in your requests.

Scott Swedorski
VP of Software Development

Also, just as a reminder to the sight-impared, when you log-in to Customer Care, you'll notice a link right above the one that says "Join in the User Forums," (which you have obviously found without a problem). It just so happens to be entitled "Email Us a Question." Just for future reference, this may be a good place to send an email from. There is also a lovely link with the title "Live Chat with Us" where you could immediatly talk to someone who can help you with your problems. I have personally utilized the latter link before, and was very happy with the service/response I got.