Email on order or log of orders? -...

User 147665 Photo


Ambassador
712 posts

The way I read it,, you get an authorize.net account through one of their resellers and you will receive an email that has your authorize.net password..

I guess they figure that having resellers will spread out their market share better and it makes it convenient for more people that way. and, why compete with the resellers...
Actually there are quite a lot of processors that do it that way.

Then you can log into the authorize.net web site with that password and set up your stuff.. such as numerous configurations, custom logo for your check out pages, link back to your site after check out, and tons of other things depending on any extra packages you get which are add-ons billed monthly.

Watch all the videos and it will make more sense.. They do have a lot of short and to the point videos.. Some of them don't get into full details, but it gives you a good idea of what's up.

I guess I should add that you would need a Merchant account with your bank as a place where the authorize.net gateway will push your funds too. A merchant account is just a checking account that will take on-line transactions from any gateway processor. If you take in-store transactions, you most probably have a merchant account now.

Paypal doesn't require a merchant account, but you would verify your account to hook it to paypal if you go with the automatic deposit deal.

User 2108249 Photo


Registered User
3 posts

we'll I bought SCC, SCD pro, and authorize intaller,...from you.
and purchased authorize.net account threw you so you would get the commission.

this was a big waste of money.
I did not get any support from authorize.net and ended up with two authorize.net accounts. the first account I purchased threw you and the other from the merchant account I set up with a bank...which did not charge me a $99 set up fee.

I got charged $118 something...for set up...which wasn't true because I had to go threw a merchant to really set me up. and 17 for the first month....which I ended up closing the account a day or two latter.

and when I ask authorize.net to give me a refund,...they told me to contact the reseller which is you guys.
and you haven't responded to my email's or post. So I guess I will go to my bank latter today and dispute the charges...and hopefully get my money back.
and if you had just responded you could have saved yourself the chargeback fee.

and the other dude is right...I do not get a description when purchases go through.
it just gives me back shipping info. so I do twice the work to fulfill and order.

Shopping cart creator needs a lot of updating.....for it to be worth it.

Jacob
User 103173 Photo


VP of Software Development
0 posts

Jacob, we are NOT a reseller of Authorize.net We only create an API so that you can talk to Authorize.net

The $118 charge did not come from CoffeeCup Software as Suzanne explained over e-mail last week. You need to contact whomever you signed up with with for your merchant account to discuss this with them.

You can view Suzanne's response here at https://staff.coffeecup.com/help/topics/291800/

Please see this article in regards to your other question on order details:

http://www.coffeecup.com/help/articles/ … horizenet/


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User 2108249 Photo


Registered User
3 posts

If you have no overriding authority on the matter of the purchase price.

I do appoligise,...authorize.net...is giving me the run around and they told me to contact you!

take it easy...Ill take it up with them again.
User 103173 Photo


VP of Software Development
0 posts

I would start with whoever you authorized the $118 charge with and contact them directly.
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User 2023541 Photo


Registered User
6 posts

Is there any method to trap purchases prior, or after them going to the payment gateways, through Perl? I'd like to trap them for future analytics and establishing market programs. Also, this would be helpful so I could link purchase history to customers.
User 103173 Photo


VP of Software Development
0 posts

Tim wrote:
Is there any method to trap purchases prior, or after them going to the payment gateways, through Perl? I'd like to trap them for future analytics and establishing market programs. Also, this would be helpful so I could link purchase history to customers.

There is no such functionality in the software for something like that at this time Tim. We do have in the Pro version transaction logging which will give you information on all orders processed in your shop. You can also download a .CSV file with all the data.
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User 2023541 Photo


Registered User
6 posts

Thanks Scott! We'll do back-office data entry for now until I can get my hands on the Pro version. Appreciate it!

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