Jeez! I've now bought 3 CoffeeCup products......and am rather sad to say that I'm just not 'totally happy' with any of them. IMHO, whoever develops these things just doesn't look at all aspects from a customer POV. Yes, they 'sort of' work if you stick to the basics.......but when there are problems or alterations to make they sadly fail in many respects.

The work I have put in is unbelievable in terms of hours! I really shouldn't need to do that with purchased software - it should be perfect. Likewise, I shouldn't need to have to report 'bugs' to help out a product that has quite simply been launched without full testing.

When I was a programmer we used to error test everything to the nth degree......but these days it just seems to be that software producers launch a product and then wait for the bugs to be reported. IMHO that is just lazy and awful!

I am experiencing a number of problems and am sorry that the latest problem is a corruption of some of my photo files and I can't tell from CC which pics are affected! All I want to do is re-upload the 'right' pics......but CC doesn't tell me what they are!!

Arghh!

Dave

I am sorry to hear about your current experience with CC products. May I ask which products you have purchased thus far?

David we are always here to help. In this entire message you never actually gave any specifics as to what issue you are having or even what program you are using. I also see you have never opened any support tickets. If you need help from us, why not give us a chance to try and help instead of posting something like this here?

I am sure many will agree that we will bend over backwards to help make things right for our customers, but to do that we need a bit more information then what you have given us here.

If you can head over to your support room and open a ticket, we will do our best to help.

And look at this, a reply in under 1 minute too

I would have to say the same thing as Scott and Eric,

Let us know what programs you're having trouble with ,and even those of us that are users of the software and not on the team have a better chance at helping you. You didn't really say much other than trouble with some photos so I'm "assuming" you're using the Photogallery software? You say there are 2 others that you have trouble with, but you don't say what they are or what troubles you're having with them.

Do give the CC Team and us a chance before you judge it a lost cost, trust me, it's worth every moment you spend as you'll find no better support anywhere else online than you will here, nor will you find a company more willing to bend over backwards to help their customers than you will find with CC's Team. Give it a try

I know enough about HTML to be, well not exactly dagnerous, but to give a good b**** slap to a total newbie, and I went nuts when I found this software. Finally, I could turn out something decent without wanting to throw myself off a bridge or spend a year's salary to do it.

Sure, there are some weird things that happen now and then, but I've always had amazing responses to the few help tickets I've opened and they always solve it in one or two messages. The price-point is great, the software is simple and intuitive and I think it turns out a very nice result for a very small amount of time invested. This is like web building for Powerpoint users - any corporate geek (ie: me) can jump on it right out of the box and get one of the best ROIs in the current comparable marketplace.

So, kudos to you, CC team. In my opinion, you're exaclty what most people out there are looking for. Keep it up and I'll keep bending ears on your behalf.

Thanks!
Sean

Hi David,

I am new (less than six months) to the website development arena and even newer (lesss than three months) to Coffee Cup Software. Learning curves are steep, and frustration levels can soar; however, I have found the staff at Coffee Cup and the vast support group of users who participate in these forums to be exemplary. I have had nothing but excellent service and support from the company staff and users.

I can empathize with your frustrations because I, too, had some initial doubts about the software. To be fair to the Company, in my case I learned that the problems I was having were not due to the software, but due to DSO (Dumb Sh_t Operator) errors. Despite, the fact that my problems were of the DSO type, everybody has been very helpful, patient, and gracious in helping me resolve my problems. This is the type of company I want to do business with and support.

I'm not suggesting that your issues are DSO errors; but, In my humble experience, I have learned (albeit slowly) to be patient during the learning process. I'm sure that when you provide specific information regarding your problems, you will be pleased with the support and response you receive.

I've been (am) where you are, and I can understand your frustrations. Give 'em a chance, and I think you'll be glad you did.

Best regards and good luck,

John

David I can understand your frustration after working long hard hours on your projects - I know the feeling - but believe me, CC is the best software developer I know when it comes to listening to their customers and responding (in your case, just 1 minute).

Unlike the "good ol' days" it is now very difficult (if not outright impossible) to produce complicated bug free software, especially for Windows.
I've been using vector graphics software from a well-known company for some time now, it's a powerful program and gives great results but occasionally throws up annoying bugs.
One major problem where I couldn't save files was eliminated by running Windows XP in "Classic Mode" (who would think "changing skins" would fix a file-handling problem, but it did). Another problem went away after I changed the mother board.

Programmers try to anticipate what end users will want from their software, and exactly how they will actually use it (or try to use it), but they can't think of everything. Even mighty Microsoft with all their resources need to use beta testing to get things sorted.

Letting the developers know of any problems to help them produce useable software is certainly a better approach than the one used by the person who initiated this thread:
http://www.coffeecup.com/forums/the-bre … complaint/

Good luck with your work, I hope any problems you have will be fixed.

You know when it comes to uploading images and preventing corruption, it matters if you are FTPing in binary or ascii mode.

Oh well, just been out for a game of snooker (kinda like grown up pool on a supersized table) and a beer AND I really don't think that CC software lacks... in any department. It's all very well making sweeping statements but you try before you buy. I'd be interested to know which three programs you purchased.

Hmmm... Guessing you didn't utilize the "Try before you buy" which is available to EVERYONE. But I'm sure that's CC's fault somehow.



Name us JUST ONE piece of software, that you've ever seen/used/purchased/pirated/etc... that was 100% flawless... There just ain't such a critter, although CC comes as close as any I've seen, and that's taking into consideration their typically "immediate" responses to bugs that are found. This includes providing an update to one of their programs ON THE WEEKEND when a change outside of their software was affecting the end products of CC's users.



That's the way several software producers are (Such as MicroSoft), but CC runs their software through several rounds of in-house and customer based BETA testing. And then, they respond quickly to their customers when problems do arise. And as far as "I shouldn't have to report bugs", what a way to help others out... I for one am glad that CC is willing to LISTEN to their users that report 'bugs', even when those 'BUGS' are really OPERATOR ERRORS!




Bottom line, rather than jumping into the forums and BASHING CC with general "I'm not happy" why not try asking for assistance? Let us know which programs you're experiencing problems with, provide a link to your site so folks here can look over the code. I'm certain that if you were to actually give this whole support thing a chance (maybe even file a support ticket as well) you'd find that unlike other companies out there, CC actually takes care of us, the customer.