Eric English wrote:
Yea and three to four a week are those we know of. I am sure there are many more who don't post in the forum who are having the same problem.
We understand that there may be 3 or 4 people a week that have a little trouble finding where to download the software they've purchased. We would love to be able to please everyone, but the fact is there are literally thousands of people every week that don't have any problems finding them. If there is a way to improve things we are certainly open to it, but we also don't want to risk changing things and having an adverse impact on the people that are accustomed to the current system.
We've thought about adding a link like "Your Downloads" or "Your Purchases" to the main navigation, but interestingly enough we've seen through testing that confuses people too. Does "Your Downloads" mean things you've purchased or trial downloads?
Over the next several months we plan on making slow, small, incremental changes to the Website, and testing everything in detail along the way. If we find a way to help the 3 or 4 per week that have trouble, without interfering with the thousands that use the site without issue now, we will.