How would I do this? I have our current lead time on our contact form in two places. The person filling out the form actually has to click a box acknowledging that they realize what the lead time is. (It's a very long lead time at this point.)

But at least twice a week, we get asked in the comment section "what is the current lead time?" and damn it, it annoys the heck out of us. Because when they're told the lead time, we get a response "well, I can't wait that long!"

Then why did you fill out the form and waste our time? Two person company, I do paperwork, he does the quotes and fabrication of what we sell, niche product. It can take him up to an hour to do a quote, according to the potential client's needs.

So, thinking about a line where they have to actually answer the question "what is the current lead time?" and if they put the wrong answer, the form doesn't submit.

Thanks for any help you can give me.

Hi Lisa, I think people maybe just hoping that the lead time is wrong and it wasn't updated. I would put a date script that shows the current date next to the lead time so the date looks like its current and has been updated when they load the form.

Thank you.

I did that last year at the top of the page, but maybe it's not clear enough. I'll add it in 'current lead time as of -date-' and see if that helps.

Here's the form: https://www.fitritehydraulics.com/contact.html

We had one guy earlier this summer ask how his order was coming three weeks after placing it. Told him he had another thirty-three weeks to go. He said "I wish I'd have known that". Of course, after having done all of this work to make sure they realized how long it was, for him to have said that? I had to respond. I was polite, but I screencaptured every place that mentions the lead time. Even in the quote he received.

He called me a smartass. I was devastated. lol

Do you quote them from the form info or is it an order as soon as they submit?

We quote from the form. They fill it out, let us know what they have, what they're wanting. Once we get the form, the information they requested is sent back to them. Everything we make is custom, so it's not a one size fits all. My husband is just amazing with all of this information he carries in his head, but he researches the individual tractors to make sure he'd be supplying exactly what he needs to build for each one. And the lead times are also in the quote.

With the current form, the copy of the submission that the person who filled it out receives has that they did click to acknowledge the lead times.

They can't order without a quote. We charge for shipping what UPS charges us. We don't know that until we have their zip code.

'Lead times' is the exactly correct phrase for the length of time before people will get their orders delivered.

It appears that some customers don't understand what is made so plain on the form page, and I suspect that the difficulty may be the wording rather than its positioning etc., especially as the customers are likely to be farmers.

I hope I may be forgiven for the following possible changes to the wording.

"At present, [current date], the time before you get your order delivered is likely to be at least
xx weeks for hydraulic links, and
yy weeks for valve sets.
It all depends the number of orders we have awaiting manufacture and delivery.

Payment in full ...[as shown at present]

Contact us:"

The rest of the page seems likely to be clear to farmers except for the note by the Submit button, which perhaps could be somewhat as follows.

"I fully realise that I will have to wait at least xx weeks for delivery of hydraulic links and yy weeks for delivery of valve sets, and that there are no ways to jump the queue. Such waiting times may look wrong, but they aren't."

Frank

Thanks, Frank.

I'm at a loss as to how to add the [current date] into the sentence so that I don't have to change it everyday, it automatically updates.

Dianne

It can be done in JavaScript, as shown at https://www.freecodecamp.org/news/javas … ate-in-js/ . I'm afraid I won't have time to do it for you before Monday, but, if nobody else jumps in to do it, I will gladly have a go then.

The basic method is illustrated in Inger's footer item at https://mock-up.coffeecup.com/va-comps/ … pdate.html .

Frank

Thank you so much.

I just changed the notice at the bottom of the form using your words. I sure hope it helps. My poor husband...he gets so frustrated to do all of the work and get a response that he just wasted his time.

I do use a javascript at the top of the page for the date that automatically updates each day, but I can't figure out how to get the script in a sentence.

Dianne