Why do I always receive 3 duplicate...

Jan 21st, 2012 at 02:05 PM
User 187934 Photo

Eric Rohloff
Senior Advisor
20,239 posts

I caught some spelling issues.:lol:
Here's my screen shots.
First is what the user gets after submission and the second is what it looks after clicking reply.
Maybe I'm not getting what your trying to say but I don't see any form name in any of the text in my email.:)

BTW. Here's the form I used.
http://ericrohloff.com/test/formbuilder … laimer.php
Attachments:
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.
This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
Jan 21st, 2012 at 02:20 PM
User 2318465 Photo

Tina Whittimore
Registered User
50 posts

It looks like you're replying as the customer to their notification after they receive the thank you, rather than replying as the owner of the form to the emailed notification that someone has used your form. Do it the other way and you should see a fake email address of disclaimer@aol.com in the body of the emailed reply to your customer.
www.TriCitiesWebSolutions.com
Jan 21st, 2012 at 02:24 PM
User 2318465 Photo

Tina Whittimore
Registered User
50 posts

Also, for the test it would be good to use a fake customer email address. Since it's not needed in the test, it doesn't matter if the customer email address is fictitious since we're testing on the owner's end of things. Using both the owner email as the customer email gets a bit confusing for this test.
www.TriCitiesWebSolutions.com
Jan 21st, 2012 at 02:30 PM
User 1948478 Photo

Per
Senior Advisor
1,850 posts

Eric,
Your submission.gif looks like an auto-response that's sent to the person who filled in the form.
What about the initial, main message to you, as the webpage owner, from the person who filled in the form?
EDIT: I'm waaay behind you, Tina, in typing speed! :D
Per
www.mingas.com
Jan 21st, 2012 at 02:33 PM
User 2318465 Photo

Tina Whittimore
Registered User
50 posts

I just never sleep..........
www.TriCitiesWebSolutions.com
Jan 21st, 2012 at 09:44 PM
User 187934 Photo

Eric Rohloff
Senior Advisor
20,239 posts

Tina Whittimore wrote:
It looks like you're replying as the customer to their notification after they receive the thank you, rather than replying as the owner of the form to the emailed notification that someone has used your form. Do it the other way and you should see a fake email address of disclaimer@aol.com in the body of the emailed reply to your customer.

OK, Now I know what you want me to try. That wasn't how I was interpreting your post. I'll give it a try and let you know.
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.
This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
Jan 21st, 2012 at 09:52 PM
User 187934 Photo

Eric Rohloff
Senior Advisor
20,239 posts

Not much difference in the format. I still don't see the form name.
First image is the notification
Second is after clicking reply.
Attachments:
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.
This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
Jan 22nd, 2012 at 02:19 AM
User 2318465 Photo

Tina Whittimore
Registered User
50 posts

It didn't dawn on me with your first images, but even with these, your reply email's body should have an email address connected with your domain name. Since your domain name isn't AOL.com can you do this again using a different email address in FB, since AOL is in a world of its own?
www.TriCitiesWebSolutions.com
Jan 22nd, 2012 at 07:51 AM
User 187934 Photo

Eric Rohloff
Senior Advisor
20,239 posts

I set the form up with my work Email and it looks pretty much the same in Outlook with no form name in it anywhere.:)
First image is the notification
Second is me clicking reply.
Attachments:
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.
This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
Jan 22nd, 2012 at 02:31 PM
User 2318465 Photo

Tina Whittimore
Registered User
50 posts

Good, but name the form something besides your full name. Thanks for going through this trouble.
www.TriCitiesWebSolutions.com

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