I know this isn't directly relevant to CoffeeCup topics, but beg your indulgence, if anyone is familiar with Adwords and Analytics?
We typically get about 50% conversions with our site - that is, about half the people who actually visit it, book work with us. That changed recently, after people kept suggesting that I simplify the home page and I did, and all the designers and colleagues who were suggesting it, said it's great now. But not our traffic or conversion to actual business rate.
For one thing, since doing this, it's almost like people stopped searching for our Adwords keywords, because we rarely even spend the budget anymore, and that very rarely used to happen. I mean, I've been using Adwords for years, so successfully before, that we canceled our Dex Yellow Pages ad in January and were doing just fine with Adwords.
Then in early July, things really dropped off badly, and have been rather odd since then. We've been very slow, then we get a week like last week, when things go gangbusters all of a sudden, and drop back to very slow like they did this week. I simplified the site but don't think that's the reason, because on the slow weeks, we get like 5 visits a day.
So there are two things going on here. The apparent lack of people searching for the keyword sets in Adwords, that they always have searched for, AND the fact that we used to get 50% conversions from those who did visit, and now we don't. One example is that, today we had 5 clicks from our Adwords, but no service bookings.
But here's the part that has me concerned about Adwords, and whether their count is trustworthy?
I look at Analytics and it shows for today, that 14 people went to our domain and visited the / root of it, BUT only 1 visit is recorded to the /index.html at the domain and NO other page views there, like the various other pages at the site.
What is that indicative of? Robots that just ding the root but don't even visit the index page, and we're getting charged for it?
I asked them about this 2 days ago but no answers yet.
But if I could identify the causes of these mysteries ( why we have almost no business for weeks, then a gangbuster week, why it seems like on the slow weeks, no one is even searching for our Adwords keyword terms, and why our conversion rate has drastically fallen like it has ) then it would be great to figure how to get all our weeks to be like that gangbuster one.
But I've been hearing rumors lately, from colleagues, that Google has been messing up their algorithms lately. Has anyone else heard that? That could account for a LOT of this?!
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