Error when Attempting to Save File:...

User 2163146 Photo


Registered User
3 posts

Hello, please help... I cant save the file I have been working on in coffeecup... it simply states ERROR cant save the file blah blahblah.html.... Ideas?

I have not had the software for 28 days yet.
I have saved this file a number of times previously as I have been working on it.
Not sure how to proceed without losing my new changes. ? Thanks.
User 2163041 Photo


Registered User
13 posts

What is that blahblah.html?
User 2163146 Photo


Registered User
3 posts

Oops, I apologize. I meant: the error box says the following:

Cannot Create File:

C:\users\M\Desktop\seattle-therapy\auto-accident.html
User 38401 Photo


Senior Advisor
10,951 posts

Hiya Clara,

In order to help you better, we would need to know exactly what program it is that is giving you this error. Let us know that part and hopefully we can help you out to know where to go from there :)
User 2163041 Photo


Registered User
13 posts

Have you changed something in you user account in windows?
It's look like you don't have permission to write files in path that you wrote,probably error has nothing to do with software.
User 2163146 Photo


Registered User
3 posts

Thank you both for taking time to read and reply... I have been working on things since I first posted, and do believe there is an issue with the path, this is most logical. However, all my permissions, sharings etc are clear, I have double checked everything I can think of. You are correct, not a coffeecup issue....

I have changed nothing whatsoever on the computer or within the software. Unusual issue, but I am simply going to go around it for now by saving to the desktop, renaming the file and then moving it to the folder it needs to reside in. I recognize I need to figure out why the destination folder appears locked, even after I have gone through all the properties etc.. so, overall the immediate issue is solved, again, thank you for your time. C. A.
User 38401 Photo


Senior Advisor
10,951 posts

Hiya Clara,

Holler if you need any other assistance, and do be sure to let us know which program(s) you are using at the time so we can help better. Good luck with the rest of it and have fun :)
User 2167725 Photo


Registered User
1 post

I'm a trial user and also having the issue of not being able to save any changes. I've made changes before but not tonight. I've already closed and re-opened twice and have lost changes both time. Renaming the file or changing the saving path do not help.
User 103173 Photo


VP of Software Development
0 posts

Candace Andrews wrote:
I'm a trial user and also having the issue of not being able to save any changes. I've made changes before but not tonight. I've already closed and re-opened twice and have lost changes both time. Renaming the file or changing the saving path do not help.

Please open a support ticket Candace and one of our techs will lend a hand.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.

Have something to add? We’d love to hear it!
You must have an account to participate. Please Sign In Here, then join the conversation.